These terms are a contract between you and Victoria Winter Consulting LLC, a South Carolina limited liability company doing business as Invoe ("Invoe", "we", "us"). They cover your use of the Invoe application, website, Shopify app, browser extension, and related services (together, the "Service").

Please read section 5 (Publishing to your store), section 13 (Disclaimers), section 14 (Limitation of liability), and section 20 (Governing law and disputes) with particular care. They affect your legal rights.

1. Agreement and authority

By creating an account, clicking to accept these terms, or using the Service, you agree to them. If you don't agree, don't use the Service.

If you're using the Service on behalf of a business, you're agreeing on that business's behalf, you confirm you're authorized to do so, and "you" means that business. The business is our customer; the people who log in are its users.

You must be at least 18 and legally able to enter a contract.

2. What the Service does — and what it changes in your store

Invoe helps retailers manage incoming inventory: capturing purchase orders, tracking shipments, receiving stock, calculating landed cost, and preparing products for sale.

The Service does not only read your store. It writes to it. When you tell it to, Invoe can create and update product listings, set prices and cost values, change inventory quantities, create and modify product variants, and publish products to sales channels in your connected store. Section 5 explains how that works and who is responsible for it.

We may change, add, or remove features. If we make a change that materially reduces core functionality you rely on, we'll give you reasonable advance notice by email.

3. Accounts and your team

Provide accurate information, and keep it current.
You're responsible for your account credentials and for everything done under your account.
You must be authorized to connect the store you register.
One connected store per Invoe account. Owners and admins can invite team members, and you're responsible for what your team members do in the Service.
Tell us promptly if you believe an account has been compromised.

4. Connecting your store

Invoe connects to Shopify through Shopify's official authorization system. We request only the permissions the Service needs:

Read and write products — sync your catalog; create and update listings
Read and write inventory — update stock levels when you receive
Read locations — support multi-location stores
Read and write publications — control which sales channels a product appears on

We do not request permission to modify your storefront's code or theme, and we cannot inject scripts into your store.We have no access to your customers' personal information or payment details.

You can revoke our access at any time by uninstalling the app from your Shopify admin. Your use of Shopify is governed by your own agreement with Shopify, not by these terms.

5. Publishing to your store — how this works and who is responsible

This section describes the most consequential thing the Service does.

What we commit to

We never write to your store on our own initiative. Every listing created, price set, quantity changed, or product published happens because a user of your account took an action asking for it.
We show you what will happen before it happens. Publishing runs from a review screen showing the products, prices, costs, and quantities involved.
When we're unsure, we stop and tell you rather than guess. If we can't confidently match an item to an existing product, we skip it and warn you instead of creating something that might be wrong.
We tell you what a publish actually did, including partial results and anything skipped.

What you're responsible for

Reviewing before you confirm. In particular: price, cost, quantity, barcode, and variant structure. These are the fields where an error has a direct commercial effect, and they're presented to you for exactly that reason.
The accuracy of what you and your vendors put in. The Service works from purchase orders, invoices, and catalog data you supply or upload. We can't validate a vendor's document against reality.
Your store remains your system of record. Shopify maintains its own product history, and your store's data, backups, and settings remain yours to manage.

What this means if something goes wrong. Because every write follows your review and confirmation, you accept responsibility for changes made to your store through the Service. This does not excuse us from our own failures — see section 14 for how liability is allocated, and section 16 for security incidents.

6. Automated parsing and drafting

Invoe uses automated document processing and text generation, provided in part by Anthropic's Claude, to read purchase orders and draft product descriptions and related content ("Generated Output").

Generated Output is a starting point, not a finished answer. It can be incomplete, mistaken, or plainly wrong, including in ways that look authoritative. Always review it.
Review before publishing. Descriptions, titles, and other generated text should be checked before they reach your storefront.
Never publish generated content you haven't reviewed, and treat every parsed figure — quantities, costs, SKUs, barcodes — as needing confirmation.
Your data isn't used to train models. We don't permit our providers to use your documents or content to train their models. Our current providers are listed in our Privacy Policy.
You own Generated Output created for you through the Service, subject to section 12. We claim no ownership of your product content.
If Generated Output is wrong, your remedy is to discard it and correct it before it's used. We are not liable for Generated Output you publish or rely on without review.

We may change or update the underlying models and processing methods.

7. Accuracy, and what the Service is not

The Service calculates and reports figures including landed cost, purchase order totals, payables, invoice reconciliation, and accounting exports.

Invoe is not an accounting, bookkeeping, tax, legal, or financial advisory service, and nothing it produces is professional advice. Every figure is derived from data you, your vendors, and connected third-party systems provide. Verify anything you rely on for pricing, payment, filing, or reporting, and consult your own accountant or advisor for those decisions.

8. Plans, billing, and price changes

Invoe offers a trial and paid monthly plans. If you installed through the Shopify App Store, your subscription is billed by Shopify. Direct web subscriptions may be billed through Stripe. Manage or cancel wherever you subscribed.

Billing begins when you subscribe to a paid plan.
Subscriptions renew automatically each month until canceled.
Cancel any time. Cancellation takes effect at the end of the current billing period; you keep access until then.
No partial or prorated refunds for unused time in a billing period.
If payment fails, we'll notify you and retry. After repeated failures your account may be restricted until it's resolved.
Plans have usage limits (products published per month, locations). Current limits and prices are shown on our pricing page and in the app.
We may change prices. We'll give at least 30 days' notice by email before a change affects you, and it takes effect at your next renewal. If you don't agree, cancel before then.
Taxes are your responsibility unless we're required to collect them.
Billing questions: support@invoeretail.com

9. Early access and beta features

Some parts of the Service — and, for some customers, the whole Service — are offered as early access, beta, preview, or evaluation ("Beta Features"), whether or not labeled as such in the app.

Beta Features are provided for evaluation. They may be incomplete, may behave unexpectedly, may lose or mishandle data, and may be changed or withdrawn at any time without notice. We make no availability, accuracy, performance, or support commitment for them.

If you use Beta Features, review their output with extra care before acting on it — especially anything that writes to your store. Section 14's limits apply to Beta Features in full.

10. Your data, export, and what happens when you leave

You own your data. We store and process it to provide the Service, as described in our Privacy Policy.

You can export your data at any time from the app, as a standard-format archive.
If you cancel or uninstall, we revoke the store connection immediately.
You have 30 days from cancellation or uninstall to export your data. After that we delete it, and deletion is permanent. Export first if you want it.
We may keep limited records we're required to keep, or need to keep, for legal, tax, security, or dispute purposes — including the record of your acceptance of these terms — and anonymized or aggregated data that can't identify you.

11. Acceptable use

Don't:

Use the Service for anything illegal.
Attempt to access another customer's data, or any part of the Service you haven't been granted access to.
Probe, scan, or test the security of the Service without our written permission, or interfere with its operation.
Reverse engineer, decompile, scrape, or copy the Service, or use it to build a competing product.
Upload malicious files or content.
Use the automated features for anything unrelated to inventory and catalog operations, or to generate unlawful, infringing, or deceptive content.
Resell or sublicense the Service, or share credentials outside your team.

12. Your content, and vendor documents

You keep ownership of everything you upload or create in the Service ("Your Content"), including purchase orders, invoices, product data, and images.

You grant us a limited license to host, process, transmit, and display Your Content solely to operate the Service for you, including sending documents to the providers listed in our Privacy Policy for parsing and drafting.

You confirm that you have the right to give us Your Content.This matters specifically for vendor material: purchase orders and invoices often contain wholesale pricing that may be confidential between you and your vendor, and product imagery is usually owned by the vendor or brand. You're responsible for having the rights or permissions needed to upload that material and to publish it to your store.

You'll indemnify us against third-party claims arising from Your Content or from your publication of it — see section 15.

Feedback.If you send us suggestions or feedback, we can use them freely without obligation to you. We won't identify you as the source without your permission.

13. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL IMPLIED WARRANTIES, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

WE DO NOT WARRANT THAT:

THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE;
GENERATED OUTPUT, PARSED DATA, OR CALCULATED FIGURES WILL BE ACCURATE, COMPLETE, OR SUITABLE FOR YOUR PURPOSES;
THE SERVICE WILL REMAIN COMPATIBLE WITH SHOPIFY, QUICKBOOKS, OR ANY OTHER THIRD-PARTY SERVICE, WHOSE APIS AND POLICIES ARE OUTSIDE OUR CONTROL;
ANY DEFECT WILL BE CORRECTED.

We don't provide a service level or uptime commitment. We depend on third-party infrastructure and platforms, and we're not responsible for their outages, changes, or decisions — including a platform suspending, delisting, or changing terms for our app.

14. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW:

(a) No indirect damages. NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOST PROFITS, LOST REVENUE, LOST SALES, LOST OR CORRUPTED DATA, LOSS OF GOODWILL, OR BUSINESS INTERRUPTION — REGARDLESS OF THE THEORY OF LIABILITY AND EVEN IF THE PARTY WAS ADVISED OF THE POSSIBILITY. This paragraph applies independently of paragraph (b) and survives if paragraph (b) is held unenforceable.

(b) Cap. OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE GREATER OF (i) THE AMOUNTS YOU PAID US FOR THE SERVICE IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (ii) US$100.

(c) Exceptions.Nothing in this section limits liability that cannot be limited by law, or either party's liability for fraud, willful misconduct, death or personal injury caused by negligence, or its indemnification obligations under section 15.

(d) Basis of the bargain. These limits are a fundamental basis of this agreement and reflect the price of the Service. They apply even if a remedy fails of its essential purpose.

15. Indemnification

You indemnify us.You'll defend, indemnify, and hold us harmless against third-party claims, and resulting losses, damages, and reasonable legal fees, arising from: (a) Your Content, including vendor documents and imagery you upload or publish; (b) your use of the Service in breach of these terms or applicable law; (c) your publication of content or data to your store or any sales channel; or (d) a dispute between you and a vendor, customer, or team member.

We indemnify you.We'll defend, indemnify, and hold you harmless against third-party claims that the Service itself, used as permitted by these terms, infringes that third party's intellectual property rights. This does not apply to claims arising from Your Content, from Generated Output you published without review, from your combination of the Service with anything we didn't supply, or from your use of the Service in breach of these terms.

The indemnified party must promptly notify the other of the claim, allow it to control the defense, and reasonably cooperate. Neither party will settle a claim in a way that imposes obligations on the other without consent.

16. Security and incidents

We maintain administrative, technical, and organizational safeguards appropriate to the Service, described in our Privacy Policy.

If we become aware of a security incident affecting your data, we'll notify you without undue delay and in any case within 72 hours of confirming it, tell you what we know and what we're doing, and keep you updated as we learn more.

You'll help us by keeping credentials secure, removing team members who leave, and reporting anything suspicious promptly. Report security issues to support@invoeretail.com.

17. Suspension, termination, and survival

You can terminate at any time by canceling your subscription or uninstalling the app.
We can terminate or suspend your access if you materially breach these terms, fail to pay, use the Service in a way that risks harm to others or to the Service, or if we're required to by law or a platform we depend on. Where practical we'll give notice and a chance to fix the problem first.
We may discontinue the Service entirely on 30 days' notice, with a pro-rata refund of any prepaid unused fees.

Survival. Sections 10 (data and export), 12 (your content), 13 (disclaimers), 14 (limitation of liability), 15 (indemnification), 20 (governing law and disputes), and 21 (general) survive termination, along with any payment obligations already incurred.

18. Text messages

Invoe does not currently send text messages. If we offer SMS messaging in future and you opt in, you agree to receive recurring automated texts about setup, onboarding, and account matters at the number you provide.

Message frequency varies, up to 5 per month.
Message and data rates may apply.
Reply STOP to opt out; reply HELP for help, or email support@invoeretail.com.
Consent to SMS is never a condition of purchasing or using Invoe.
Carriers aren't liable for delayed or undelivered messages.

19. Changes to these terms

We may update these terms. If a change is material, we'll notify you by email or in the app before it takes effect, and ask you to accept the updated version. Each version carries a version identifier and date, and prior versions remain available — the version this one replaced is at /terms/2026-05-08.

Continued use after a material change takes effect means you accept it. If you don't accept, stop using the Service and cancel.

20. Governing law and disputes

These terms are governed by the laws of the State of South Carolina, without regard to its conflict-of-laws rules. The UN Convention on Contracts for the International Sale of Goods doesn't apply.

You and we agree to the exclusive jurisdiction and venue of the state and federal courts located in Charleston County, South Carolina, and each party waives any objection to that venue.

Informal resolution first. Before filing anything, email us at support@invoeretail.comdescribing the problem. Most things get fixed faster this way, and we'll try in good faith to resolve it within 30 days.

Time limit. Any claim must be brought within one year after it arises, to the extent permitted by law.

21. General

Entire agreement. These terms, plus our Privacy Policy and any data processing addendum, are the whole agreement between us on this subject and replace any earlier version, including the version dated May 8, 2026.
Severability. If a provision is unenforceable, the rest stays in force and the unenforceable provision is limited to the minimum extent necessary.
No waiver. Not enforcing a right isn't a waiver of it.
Assignment. You may not assign these terms without our written consent. We may assign them to an affiliate or in connection with a merger, acquisition, or sale of assets, with notice to you.
Force majeure. Neither party is liable for delay or failure caused by events beyond its reasonable control, including platform or infrastructure outages, natural disasters, and acts of government. Payment obligations aren't excused.
Independent contractors. Nothing here creates a partnership, joint venture, employment, or agency relationship.
Notices. Legal notices to us: support@invoeretail.com, with a copy to Victoria Winter Consulting LLC, 1486 Indian St, Mount Pleasant, SC 29464. Notices to you go to the email on your account.
Export and sanctions. You confirm you're not located in, or acting for anyone in, a country or on a list subject to U.S. trade sanctions or export restrictions.
Third-party services. Your use of Shopify, QuickBooks, and other connected services is governed by your agreements with them.

22. Contact

Victoria Winter Consulting LLC (d/b/a Invoe)
1486 Indian St
Mount Pleasant, SC 29464
United States
support@invoeretail.com

Terms of Service